The Patient Participation Group (PPG) is intended to foster good relations and act as a conduit for communication between the Surgery and patients.
It is managed on a day to day basis by the Doctors, Practice Manager and staff who inform the PPG about issues of concern and practice developments. The PPG is not a place for discussion for personal issues but about issues of concern for the patients and practice. The Caldicott Group has a formal complaints procedure for dealing with personal issues but if enough patients raised concerns regarding the same issue then it could be in the remit of the PPG to seek a remedy.
The PPG needs to hear about any concerns you might have with regards to the Practice and the way it functions. You can contact a member of staff directly or write a letter addressed to the Practice Manager for the attention of the PPG.
At the moment the PPG meets quarterly on the third Thursday of the month at 12.30pm at The Oswald Road Medical Centre. The Agenda and Minutes for each meeting are displayed on the Notice Board in the patient waiting areas.
The next meeting is on Thursday 19th March 2020 at 12.30pm at The Oswald Road Medical Centre.
Minutes
Minutes PPG Meeting 12.12.19 (.docx 23KB)
Minutes PPG Meeting 26.09.19
Minutes PPG Meeting 27.06.19
Minutes PPG Meeting 21.03.19
Minutes PPG Meeting 13.12.18
Minutes PPG Meeting 20.09.18
Minutes PPG Meeting 21.06.18
Minutes PPG Meeting 15.03.18
Patient Survey 2019
Click here to download the patient survey results 2019 (PDF, 2.51MB).
Click here to download patient comments from the survey (PDF, 96KB).
Patient Survey 2018
Click here to download the patient survey results 2018 (PDF, 273KB).
Click here to download patient comments from the survey.
Survey Report Documents from Previous Years
Click here for Survey Report Documents from 2011 -2017
Minutes From Previous Years
Click here to see the minutes from meetings held between 2011 and 2017.