Appointments

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Appointments

For Doctors' appointments, please telephone on the day the appointment is required. Please telephone at 8.00am on 01724 843168 or 01724 844544. All patients will be triaged by telephone and then booked in for a face-to-face appointment, if appropriate.

Please arrive 10 minutes early for your appointment to ensure smooth running of clinics.  Self-Check in is available.

To request an urgent appointment for today or tomorrow (Monday to Friday)

• Phone us Monday to Friday, phone lines are open from 8am
• Visit the surgery and speak with a receptionist.  Doors are open Monday to Friday, 8.30am to 6.00pm if you are unable to telephone.
• Please book a separate appointment for each member of the family attending surgery
• Please keep to one health issue per 10-minute appointment

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.

To request a routine appointment that is non-urgent

• Phone us Monday to Friday, phone lines are open from 8am, 6pm to 6.30pm is emergency line only
• Visit the surgery and speak with a receptionist. Doors are open Monday to Friday, 8.30am to 6.00pm
• Use Online Consultation via the Website - We aim to respond within 24-48 hours when we are open. We are open Monday to Friday, 8.00am to 6.00pm
• Use the NHS App to book a screening test or vaccination.
• Use SystmOnline to book some allocated appointments.
• Nurse appointments are pre-bookable within surgery hours.
• Please book a separate appointment for each member of the family attending surgery
• Please keep to one health issue per 10-minute appointment
• There are a number of appointments available for each doctor per surgery which we are able to book up to one month in advance.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable health professional to help you.

Your appointment

We may then offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Appointments by phone, video call or by text or email can be more flexible. This often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

If you cannot make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

• Use the NHS App to cancel or change an appointment
• Use SystmOnline to cancel or change an appointment
• Phone us Monday to Friday, 8.00am to 6.00pm
• Visit the surgery and speak with a receptionist. Doors are open Monday to Friday, 8.30am to 6.00pm

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• If it’s a life-threatening emergency call 999.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional and we will endeavour to meet your request
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs.
• Chaperones are also available - if you require a chaperone where possible please request when booking an appointment.

Home Visits

To request a home visit contact the surgery before 10.30am. Your request will be assessed to see whether appropriate.

Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.

Lack of transport is not a reason to request a home visit.

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